Commitment

📘 Commitment

In Zenskar, the commitment feature plays a critical role in defining the financial expectations between a business and its customers. The concept of commitment is centered around the minimum and maximum financial obligations a customer agrees to fulfill during the duration of their contract.

There are two primary types of commitment in Zenskar: Minimum Spend and Maximum Spend. Each serves a different purpose in contract structuring, offering businesses the flexibility to manage customer relationships and expectations efficiently.

🏷️ Commitment Types

Minimum Spend

Minimum Spend represents the minimum amount a customer is contractually obligated to pay during a given period, regardless of how much of the service or product they actually use. This commitment ensures that a base level of revenue is guaranteed from the customer, even if they do not fully utilize the service or product offerings.

Key Points:

• Obligation: Customer must pay at least the minimum amount, regardless of actual usage.
• Usage: Typically used in subscription-based models or when businesses want to ensure a baseline revenue.
• Example: A SaaS company may set a minimum spend of $500/month, ensuring that even if a customer only uses a small fraction of the available service, they are still required to pay that $500.

Maximum Spend

Maximum Spend, on the other hand, refers to the upper limit of what the customer is willing to spend during the contract period. It is a cap that prevents the customer from being charged beyond a certain threshold. This is useful when businesses want to provide flexibility to their customers while keeping the costs predictable and capped.

Key Points:

• Obligation: Customer can spend up to a specific maximum amount, but no more.
• Usage: Used when customers want to ensure their costs do not exceed a particular limit.
• Example: A customer may agree to a maximum spend of $1,000 per month for additional usage, with the agreement that once they reach this threshold, further services or usage will be capped or paused.

🔗 How Minimum and Maximum Spend Work Together

In many cases, Minimum Spend and Maximum Spend can be set in the same contract, providing businesses with a flexible, scalable way to manage revenue expectations while offering customers predictable pricing.

For example:

• Scenario: A customer may be required to commit to a minimum spend of $500/month, but they also have the option to scale up their usage with a maximum spend of $1,000/month.
• This allows the customer to increase usage if needed, but they will never pay more than $1,000 in any given month.
• The business is guaranteed a minimum of $500 in revenue each month but can benefit from any additional usage up to the maximum threshold.

💡 Benefits of Using Commitments

• Revenue Predictability: Minimum commitment ensures consistent cash flow for businesses.
• Customer Flexibility: Maximum commitment provides flexibility for customers to scale up their usage without worrying about uncontrolled costs.
• Risk Mitigation: Businesses can better forecast revenue while protecting against revenue fluctuations.
• Customer Satisfaction: When customers understand the bounds of their commitment (both minimum and maximum), it helps in building trust and clear expectations.

🧰 How to Set Minimum and Maximum Commitment in Zenskar

1. Define the Commitment Amount: When setting up a contract or plan, specify the minimum and/or maximum commitment amounts. This can be done through the Zenskar interface when defining the terms of the contract.
2. Choose the Commitment Period: Specify the duration over which the commitment applies (e.g., monthly, annually).
3. Monitor Usage: Zenskar tracks the customer’s usage to ensure the minimum spend is met and to prevent the total spend from exceeding the maximum limit.
4. Adjust as Needed: Contracts can be modified to reflect changes in the commitment amounts or periods as customer requirements evolve.

✅ Summary

The commitment feature in Zenskar provides businesses with powerful tools to manage customer contracts and ensure predictable, stable revenue streams. By offering flexibility with minimum spend and maximum spend, businesses can strike a balance between securing baseline revenue and allowing customers to scale their usage in a controlled manner.

By using commitments in your Zenskar contracts, you are better able to align your business model with customer expectations while maintaining financial stability.